APPENDIX A: SELECTED ATTITUDINAL SURVEY TABULATIONS
FOR AFTER EMPLOYEE DATA

In this appendix, the results of statistical tests of telecenter users, which are described in Chapter 3, are tabulated. Except where noted, the sample is composed of the 39 respondents to the after telecenter user survey. Significantly differing means at a level of significance of 0.10 are marked in boldface type. Tables A-1 and A-2 report the mean response from a 5-point scale that runs from strongly disagree (1) to strongly agree (5). Table A-4 reports the mean response from a 4-point scale that runs from not at all important (1) to extremely important (4). Figure A-1 presents charts of the mean responses to the work environment characteristics listed in Table A-2.
 

Table A-1: Employee Job Performance and Satisfaction Questions

1. Respondent's Opinion (N=39)	Mean	Std. Dev.
a. Amount of work	4.26	0.59
b. Quality of work	4.44	0.55
c. Ability to meet deadlines	4.18	0.79
d. Overall productivity	4.36	0.63
2. Opinion of Supervisor's Rating (N=37)
a. Amount of work	4.30	0.78
b. Quality of work	4.32	0.78
c. Ability to meet deadlines	4.16	0.83
d. Overall productivity	4.24	0.80
3. Satisfaction Components (N=39)
a. Supervisor communication1, 3	4.16	1.03
b. Promotion opportunity1	3.61	1.15
c. No lack of resources3	3.54	1.21
d. Work team is effective	3.85	0.84
e. Work well with supervisor1	4.08	0.94
f. Clients are not unreasonable2, 3	3.46	0.93

¹ N = 38      ² N = 24
³ Statements were negatively worded on the survey, but changed to a positive orientation for comparison with other responses.
 

Table A-1: Employee Job Performance and Satisfaction Questions (Continued)

3. Satisfaction Components (N=39)	Mean	Std. Dev.
g. Overall satisfaction	4.05	0.83
h. Get a sense of accomplishment	4.03	0.87
i. Supervisor appreciation1, 2	4.05	1.18
j. Get along well with co-workers2	4.49	0.88
k. Confident in abilities	4.51	0.56
l. Unlikely to look for a new job2	3.82	1.07
m. Work well with those supervised1	3.93	0.96
n. Job is not tedious and boring2	4.33	0.62

¹ N = 15
² Statements were negatively worded on the survey, but changed to a positive orientation for comparison with other responses.
 

Table A-2: Employee Work Environment Questions (N=39)

Question	Location	Mean	Std. Dev.
1. Easy to be motivated	Reg. Workplace	4.03	0.84
	Telecenter	4.41	0.55
	Home	3.21	1.20
2. Stressful to work	Reg. Workplace	2.82	1.25
	Telecenter	1.67	0.62
	Home	2.59	1.02
3. Supervisor uncomfortable	Reg. Workplace1	1.61	0.89
	Telecenter1	2.08	0.97
	Home1	2.76	1.26
4. Professional appearance	Reg. Workplace	4.10	0.72
	Telecenter	4.08	0.81
	Home	2.74	1.07

¹ N = 38
 

Table A-2: Employee Work Environment Questions (Continued)

Question	Location	Mean	Std. Dev.
5. Distractions from others	Reg. Workplace	3.72	1.15
	Telecenter	2.21	1.06
	Home	2.72	1.28
6. No free time	Reg. Workplace	3.87	1.06
	Telecenter	2.23	1.16
	Home1	2.03	0.96
7. Overeat or indulge	Reg. Workplace	2.10	0.79
	Telecenter	2.00	0.56
	Home	2.77	1.16
8. Social interaction	Reg. Workplace	3.97	0.84
	Telecenter	3.08	1.04
	Home	2.36	0.96
9. Relative independence	Reg. Workplace	3.31	1.13
	Telecenter	4.13	0.83
	Home	4.08	0.81
10. Convenient to run errands	Reg. Workplace	2.87	1.22
	Telecenter	3.79	0.86
	Home	3.82	1.00
11. Not enough space	Reg. Workplace	2.05	0.89
	Telecenter	2.03	0.74
	Home	2.79	1.40
12. Good for the environment	Reg. Workplace	2.10	0.94
	Telecenter	4.21	0.73
	Home	4.46	0.55
13. Not visible to management	Reg. Workplace1	1.79	0.78
	Telecenter1	2.87	1.09
	Home1	3.24	1.15

¹ N = 38
 

Table A-2: Employee Work Environment Questions (Continued)

Question	Location	Mean	Std. Dev.
14. Not have needed equipment	Reg. Workplace	1.77	0.58
	Telecenter	2.00	0.73
	Home	3.21	1.28
15. Keep home and work separate	Reg. Workplace	1.72	0.72
	Telecenter	1.64	0.63
	Home	3.10	1.39
16. Control over environment	Reg. Workplace	2.54	1.21
	Telecenter	3.08	1.20
	Home	3.77	1.04
17. Cost too much	Reg. Workplace	3.31	1.24
	Telecenter	1.97	0.81
	Home	2.03	1.04
18. Commute is a hassle	Reg. Workplace	4.28	0.94
	Telecenter	1.69	0.83
	Home	1.51	0.79
19. Work while sick or disabled	Reg. Workplace1	2.08	1.00
	Telecenter1	3.26	1.31
	Home	4.10	1.14
20. Scheduling freedom	Reg. Workplace	3.23	1.16
	Telecenter	3.77	1.06
	Home	4.03	0.93
21. Can handle dependent care	Reg. Workplace2	2.52	1.25
	Telecenter2	3.71	1.06
	Home3	3.95	0.84
22. Work judged by results	Reg. Workplace	3.77	1.13
	Telecenter	3.79	1.15
	Home	3.72	1.15

¹ N = 38      ² N = 21     ³ N = 22
 

Table A-2: Employee Work Environment Questions (Continued)

Question	Location	Mean	Std. Dev.
23. Household conflicts	Reg. Workplace1	2.16	1.27
	Telecenter1	1.65	0.66
	Home1	2.74	1.37
24. Save me money	Reg. Workplace	1.74	0.75
	Telecenter	4.15	1.04
	Home	4.23	0.99
25. Requires self-discipline	Reg. Workplace	2.13	0.98
	Telecenter	2.23	1.04
	Home	3.28	1.39
26. No professional interaction	Reg. Workplace	2.00	1.03
	Telecenter	2.69	0.95
	Home	3.44	1.05
27. Dress the way I like	Reg. Workplace2	2.73	1.22
	Telecenter2	3.92	0.83
	Home2	4.38	0.72
28. Balance responsibilities	Reg. Workplace2	2.89	1.20
	Telecenter2	3.95	0.78
	Home2	3.62	1.09
29. Supervisor communication	Reg. Workplace2	1.83	0.88
	Telecenter2	1.94	0.92
	Home3	2.31	1.14
30. Work effectively	Reg. Workplace2	4.16	0.80
	Telecenter2	4.51	0.51
	Home2	3.76	1.09

¹ N = 31      ² N = 37      ³ N = 36
 

¹ The sample size (N) is 117, or three times the number of respondents (39) because each question is asked once for each of the three workplaces.
² N = 114 (3 missing cases)
³ N = 115 (2 missing cases)
⁴ N = 64 (2 missing and 51 not applicable cases)
⁵ N = 93 (24 not applicable cases)
⁶ N = 111 (6 missing cases)
⁷ N = 108 (9 missing cases)
 

¹ N = 26
 

.
 

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